Browse all our episodes by topic

Topic

Metrics

Brian Balfour
Brian Balfour

EP

1

Churn is the silent killer

Heidi Gibson
Heidi Gibson

EP

5

GoDaddy's magic metric for crushing churn

Pulkit Agrawal
Pulkit Agrawal

EP

7

How to build a churn busting user onboarding experience

Shaun Clowes
Shaun Clowes

EP

8

Retention and engagement lessons learned building Atlassian’s growth team from 0 to 50 people strong 💪

Steli Efti
Steli Efti

EP

9

How to build a sustainable sales model that drives long term customer retention

Julie Hogan
Julie Hogan

EP

10

Drift's focus on their customer's success and it's churn crushing effects

Mike Fiorillo
Mike Fiorillo

EP

11

How Invision accidentally increased retention by focusing on virality

Patrick Campbell
Patrick Campbell

EP

12

How Profitwell increased their customer lifetime value from $6k to $150K

Andrus Purde
Andrus Purde

EP

13

How user acquisition impacts churn and how to measure it effectively

Dennis Kayser
Dennis Kayser

EP

14

How Forecast uses predictive modelling to combat churn

David Skok
David Skok

EP

16

Why churn is a critical metric for investors to understand in startups

Stephen Levin
Stephen Levin

EP

17

Why churn cannot be measured with a single metric

Guillaume Cabane
Guillaume Cabane

EP

24

4 simple churn crushing tactics to unlock hyper-growth for your startup

Corey Haines
Corey Haines

EP

35

How Baremetrics collects HONEST feedback from churning customers

Adam Dorrell
Adam Dorrell

EP

36

You’re using Net Promoter Score (NPS) wrong! Segmentation is the 🔑 key to retention

Marvin Liao
Marvin Liao

EP

38

Why customer retention is a key metric for seed-stage investments

Carl Gold
Carl Gold

EP

41

Why fighting churn starts with finding the right metrics

Arundhati Balachandran
Arundhati Balachandran

EP

47

How Chargebee’s Customer Success team increases expansion revenue with data

Huw Slater
Huw Slater

EP

49

How TravelPerk’s CFO prioritizes churn reduction to drive growth

Olga Andrienko
Olga Andrienko

EP

51

How SEMrush uses gamification to engage users and increase retention

Nathan Barry
Nathan Barry

EP

52

How ConvertKit acquires and keeps loyal customers by focusing on a specific niche

Emmanuel Straschnov
Emmanuel Straschnov

EP

53

Why Bubble’s greatest success can lead to churn and how they’re tackling it

James Mulvany
James Mulvany

EP

54

How to resurrect churning customers in a non-pushy way

J.R. Farr
J.R. Farr

EP

57

How to fight churn by automating your customer retention flow

Amaan Nathoo
Amaan Nathoo

EP

64

How Later combine customer success and product-led growth to increase customer retention

Mark Roberge
Mark Roberge

EP

67

How to drive revenue growth through customer retention

Samuel Hulick
Samuel Hulick

EP

69

How to improve user retention with a killer onboarding plan

Ryan Bonnici
Ryan Bonnici

EP

70

How G2 structures its marketing team to accelerate growth and increase retention

Panos Siozos
Panos Siozos

EP

72

How crossing the chasm into the late majority impacts churn and how to avoid it

David Brice
David Brice

EP

73

Why Envato launched a subscription service alongside its 15-year-old transactional business

Adam Schoenfeld
Adam Schoenfeld

EP

76

How retention helped Drift’s VP of strategy, Adam Schoenfeld build and sell 2 companies

Francis Brero
Francis Brero

EP

78

Why MadKudu pivoted their company’s focus from churn risk detection to conversion prediction.

Angel Steger
Angel Steger

EP

79

More than numbers: How a “bad hookup face” helped Pinterest increase virality and retention.

David Apple
David Apple

EP

80

The evolving role of Customer Success in hyper-growth companies

Derek Skaletsky
Derek Skaletsky

EP

85

How to develop a customer engagement score and increase retention in the process

Luke Diaz
Luke Diaz

EP

89

How Optimizely, AppsFlyer and Clearbit approach their unique churn challenges.

Kristi Faltorusso
Kristi Faltorusso

EP

91

Why IntelliShift ditched their churn risk score and now start all their customers off in the red zone.

Javier Suarez
Javier Suarez

EP

92

How TravelPerk reduced churn by building features that create superpowers for their users.

Sydney Strader
Sydney Strader

EP

93

How InVision’s hyper-growth masked churn and retention rates and what was the turning point.

Dan Burcaw
Dan Burcaw

EP

94

Dan Burcaw (Nami ML) - Unique churn challenges for mobile subscription businesses and how to tackle them.

Derek Steer
Derek Steer

EP

96

How Mode’s hyper-focus on a specific customer persona increases retention and crushes the competition

Mariah Hay
Mariah Hay

EP

97

How Help Scout uses Support-Driven Growth to increase retention.

David Sakamoto
David Sakamoto

EP

98

Why customer success should be the orchestrators of your customer experience across the board.