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The full list
A major milestone for Churn FM and an exciting investment announcement - Special guest: Panos Papadopoulos (Marathon VC)
How to build a churn crushing Customer Success team, like Salesforce and Google Cloud.
Global Head of Customer Success
How SalesLoft delight and retain customers by building fun, useful tools they give away.
SVP Revenue Strategy
Halp’s effortless and unique land and expand strategy that boosts retention.
Head of Product
How sale incentives drive net retention in customer success.
Co-Founder and Chief Growth Officer
How Zendesk is adapting best practices in product to customer success, and how it impacts churn and retention.
VP of Global Customer Success and Renewals
How Appcues customize their onboarding flow based on a “product adoption score” to increase retention.
VP of Marketing
How to increase customer retention through personalized pricing
Author and Partner
How to build a data team to uncover retention drivers & fuel growth for your business
Head of Data
How Wavve optimized their offboarding flow for retention, and productized their process to help other companies reduce churn.
How Workplace from Facebook scaled to over 5 million users with near-zero customer churn.
How Gainsight’s Customer Success and Product teams work together towards a common north star metric.
Author and CCO
The evolution of Customer Success and what CS teams are still getting wrong in 2021
Investor and Venture Partner
It's what you heard
Focused content, always a useful listen
Every SaaS company and their dog runs a podcast these days, and while there are gems every now and then, I've unsubscribed from most because it takes too many hours / episodes to get to the relevant content. Churn.fm is different. I like the clear focus on churn and paradoxically also the fact that Andrew covers upstream topics that cause churn and downstram issues that churn causes. Also like the high quality of guests and Andrew's interviewing style.