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reactivation

+5%

retention

+3%

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A curated sneak peak of what to expect

If your new to CHURN.FM here is where you want to get started. We’ve shortlisted our most popular episodes to help you find actionable insights that will help you tackle churn, fast.

Churn is the silent killer

Brian Balfour | CEO

What people are saying

Take their words for it

George Vou

This podcast is killing the silent killer! After listening to a couple of episodes I was hooked :)

Denis Constantinou

Andrew has bought together an all-star lineup of entrepreneurs and subscription economy pros that deliver actionable insights in every show. This is the one show you cannot miss if you run a subscription business.

Anna Neophytou

I rarely find time to listen to podcasts between work and the kids but Churn.FM is one I do make time for. Andrew is able to draw out actionable takeaways from his guests in every episode I have listened to so far and has become a great resource I often share with my team at work.

Celia Ierodiaconou

Truly the go-to podcast for anyone interested in growing their subscription business. You can expect a crash course in retention and engagement strategies when listening to Churn.FM.

Latest Episodes

A new episode every Wednesday

EP27 | 3 crucial customer health metrics you should monitor to prevent churn

Today on Churn.fm we have Jenny Campbell, Vice President of Customer Experience at DiscoverOrg. In this episode, we discussed the functions of customer marketing inside a customer success team; three essential things ...

EP26 | Gamification: 4 phases of a “Player’s Journey” and how it can help you improve retention

Today on Churn.FM we have Yu-Kai Chou, the author of Actionable Gamification and creator of the Octalysis framework. We talked about the 4 phases of a player’s journey in the gamification framework, and how it can h...

EP25 | How to increase customer retention by adapting to the modern buyer’s journey

Today on Churn.fm we have Vinay Bhagat, Founder and CEO of TrustRadius, and ex-founder and CEO of Convio. In this episode, we talk briefly about Vinay’s unique educational background, the biggest takeaway he got fro...

Who’s behind the mic?

Why I decided to start this show

My name is Andrew Michael and I started CHURN.FM, as I was tired of hearing stories about how some company solved churn with a magical silver bullet they discovered.

In the real world tackling churn and increasing retention is one of the hardest problems a subscription business faces. It is a company-wide effort across multiple roles and requires a team to come together with a coherent strategy to tackle the problem head-on.

In this podcast, you will hear from founders and subscription economy pros working in product, marketing, customer success, support, and operations roles across different stages of company growth, who are taking a systematic approach to increase retention and engagement within their organizations.

I believe that companies that can build a core competency around retention and engagement strategies are the ones that will win in the subscription economy.

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A new episode every Wednesday

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