Dror Avieli

Redefining Engagement: The Web 3.0 Approach to Customer Success

Managing Director & VP Customer Success
Dror Avieli
EP
222
Featured

Most Downloaded

Brian Balfour
Brian Balfour

EP

1

Churn is the silent killer

Michael Redbord
Michael Redbord

EP

22

How HubSpot turns customers into marketers by creating a customer-driven culture

Eleanor Dorfman
Eleanor Dorfman

EP

23

Faster is not always better: How Segment improved retention by adding friction to their onboarding process

Guillaume Cabane
Guillaume Cabane

EP

24

4 simple churn crushing tactics to unlock hyper-growth for your startup

Nick Franklin
Nick Franklin

EP

29

Why retention is your #1 weapon to drive expansion revenue and how to track it

Ryan Singer
Ryan Singer

EP

30

How Basecamp “interrogate” their customers to build a world-class product using the jobs-to-be-done framework

Ziv Peled
Ziv Peled

EP

50

How AppsFlyer’s Customer Success team has generated over $100 million in expansion revenue

Mark Roberge
Mark Roberge

EP

67

How to drive revenue growth through customer retention

Ryan Bonnici
Ryan Bonnici

EP

70

How G2 structures its marketing team to accelerate growth and increase retention

Angel Steger
Angel Steger

EP

79

More than numbers: How a “bad hookup face” helped Pinterest increase virality and retention.

Sponsor

Churn FM is brought to you by ValuePilot

Pioneering subscription businesses use ValuePilot's pricing research to drive growth and increase customer loyalty. Request Early Access Now

Explore

The full list

Episode
Company
Role
Duration
222
Dror Avieli
Redefining Engagement: The Web 3.0 Approach to Customer Success
Dror Avieli
Managing Director & VP Customer Success
37:22
221
Tatyana Mamut
Product + Success: The Winning Duo for Customer Success
Tatyana Mamut
Investor & Advisor
43:12
220
Ravi Mehta
Unpacking User Retention Tactics at Tinder, TripAdvisor, and Facebook with Ravi Mehta
Ravi Mehta
CEO & Co-Founder
39:32
219
Chris Regester
Wolf-Mode Activated: Planhat's CCO Unveils Their Secret to Driving Exceptional Customer Outcomes
Chris Regester
Chief Customer Officer
40:09
218
Becca Weiss
Flatfile's Strategic Shift from PLG to Sales-Led and Back
Becca Weiss
VP of Customer Success & Support
36:12
About

The show

It's your churn!

Churn.fm is the podcast for subscription economy pros to learn how the world's fastest-growing companies are tackling churn and using retention to fuel their growth.

My name is Andrew Michael and I started CHURN.FM, as I was tired of hearing stories about some magical silver bullet that solved churn for company X.

In this podcast, you will hear from founders and subscription economy pros working in product, marketing, customer success, support, and operations roles across different stages of company growth, who are taking a systematic approach to increase retention and engagement within their organizations.

Word

It's what you heard