Get started here

A curated sneak peak of what to expect

If your new to CHURN.FM here is where you want to get started. We’ve shortlisted our most popular episodes to help you find actionable insights that will help you tackle churn, fast.

Churn is the silent killer

Brian Balfour | CEO

What people are saying

Take their words for it

George Vou

This podcast is killing the silent killer! After listening to a couple of episodes I was hooked :)

Denis Constantinou

Andrew has bought together an all-star lineup of entrepreneurs and subscription economy pros that deliver actionable insights in every show. This is the one show you cannot miss if you run a subscription business.

Anna Neophytou

I rarely find time to listen to podcasts between work and the kids but Churn.FM is one I do make time for. Andrew is able to draw out actionable takeaways from his guests in every episode I have listened to so far and has become a great resource I often share with my team at work.

Celia Ierodiaconou

Truly the go-to podcast for anyone interested in growing their subscription business. You can expect a crash course in retention and engagement strategies when listening to Churn.FM.

Latest Episodes

A new episode every Wednesday

EP49 | How TravelPerk’s CFO prioritizes churn reduction to drive growth

Today on Churn.fm, we have Huw Slater, the Chief Financial Officer at Travelperk! In today's episode, we discussed the importance of looking at cohorts when measuring retention, how Huw goes about measuring a customer...

EP48 | How churn can be masked during rapid growth and how to identify it

Today on Churn.fm, we have Aazar Shad, Head of Growth at Userpilot! In today's episode, we discussed how Aazar realized Userpilot had a churn issue as they were rapidly growing, the signals he uses to identify churn r...

EP47 | How Chargebee’s Customer Success team increases expansion revenue with data

Today on Churn.fm, we have Arundhati Balachandran, Director of Customer Sucess at Chargebee. In today's episode, we discussed about the role of Chargebee's customer success team in enabling expansion revenue, the spec...

Who’s behind the mic?

Why I decided to start this show

My name is Andrew Michael and I started CHURN.FM, as I was tired of hearing stories about how some company solved churn with a magical silver bullet they discovered.

In the real world tackling churn and increasing retention is one of the hardest problems a subscription business faces. It is a company-wide effort across multiple roles and requires a team to come together with a coherent strategy to tackle the problem head-on.

In this podcast, you will hear from founders and subscription economy pros working in product, marketing, customer success, support, and operations roles across different stages of company growth, who are taking a systematic approach to increase retention and engagement within their organizations.

I believe that companies that can build a core competency around retention and engagement strategies are the ones that will win in the subscription economy.

Don’t miss our weekly episodes

A new episode every Wednesday

Subscribe to receive the latest episodes and exclusive resources

View Churn.fm's Privacy Policy