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reactivation

+5%

retention

+3%

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A curated sneak peak of what to expect

If your new to CHURN.FM here is where you want to get started. We’ve shortlisted our most popular episodes to help you find actionable insights that will help you tackle churn, fast.

Churn is the silent killer

Brian Balfour | CEO

What people are saying

Take their words for it

George Vou

This podcast is killing the silent killer! After listening to a couple of episodes I was hooked :)

Denis Constantinou

Andrew has bought together an all-star lineup of entrepreneurs and subscription economy pros that deliver actionable insights in every show. This is the one show you cannot miss if you run a subscription business.

Anna Neophytou

I rarely find time to listen to podcasts between work and the kids but Churn.FM is one I do make time for. Andrew is able to draw out actionable takeaways from his guests in every episode I have listened to so far and has become a great resource I often share with my team at work.

Celia Ierodiaconou

Truly the go-to podcast for anyone interested in growing their subscription business. You can expect a crash course in retention and engagement strategies when listening to Churn.FM.

Latest Episodes

A new episode every Wednesday

EP31 | How specialization within customer success will improve your retention

Today on Churn.fm, we have Brian LaFaille, Global Head of Customer Success Strategic Programs at Looker, and advisor at First Round Capital. In this episode, we talked about the importance of specializations within a ...

EP30 | How Basecamp “interrogate” their customers to build a world-class product using the jobs-to-be-done framework

Today on Churn.fm, we have Ryan Singer, Head of Product Strategy at Basecamp and the author of Shape Up: Stop Running in Circles and Ship Work that Matters. In this episode, we talked about how Basecamp utilized the J...

EP29 | Why retention is your #1 weapon to drive expansion revenue and how to track it

Today on Churn.fm we have Nick Franklin, the CEO, and Founder of ChartMogul. In this episode, we talked about why Nick founded ChartMogul, the most important thing Nick learned about churn and retention, and why a bad...

Who’s behind the mic?

Why I decided to start this show

My name is Andrew Michael and I started CHURN.FM, as I was tired of hearing stories about how some company solved churn with a magical silver bullet they discovered.

In the real world tackling churn and increasing retention is one of the hardest problems a subscription business faces. It is a company-wide effort across multiple roles and requires a team to come together with a coherent strategy to tackle the problem head-on.

In this podcast, you will hear from founders and subscription economy pros working in product, marketing, customer success, support, and operations roles across different stages of company growth, who are taking a systematic approach to increase retention and engagement within their organizations.

I believe that companies that can build a core competency around retention and engagement strategies are the ones that will win in the subscription economy.

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A new episode every Wednesday

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