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reactivation

+5%

retention

+3%

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A curated sneak peak of what to expect

If your new to CHURN.FM here is where you want to get started. We’ve shortlisted our most popular episodes to help you find actionable insights that will help you tackle churn, fast.

Churn is the silent killer

Brian Balfour | CEO

What people are saying

Take their words for it

George Vou

This podcast is killing the silent killer! After listening to a couple of episodes I was hooked :)

Denis Constantinou

Andrew has bought together an all-star lineup of entrepreneurs and subscription economy pros that deliver actionable insights in every show. This is the one show you cannot miss if you run a subscription business.

Anna Neophytou

I rarely find time to listen to podcasts between work and the kids but Churn.FM is one I do make time for. Andrew is able to draw out actionable takeaways from his guests in every episode I have listened to so far and has become a great resource I often share with my team at work.

Celia Ierodiaconou

Truly the go-to podcast for anyone interested in growing their subscription business. You can expect a crash course in retention and engagement strategies when listening to Churn.FM.

Latest Episodes

A new episode every Wednesday

EP23 | Faster is not always better: How Segment improved retention by adding friction to their onboarding process

Today on Churn.fm we have Eleanor Dorfman, Head of Customer Expansion at Segment. We talked about Eleanor’s unique background and how she transitioned from a career in law to education and finally settled in the tec...

EP22 | How HubSpot turns customers into marketers by creating a customer-driven culture

Today on Churn.fm we have Michael Redbord, the General Manager of Service Hub at HubSpot. We talked about why you should proactively turn your customers into your best marketers, how customer success teams play an imp...

EP21 | How product strategy and UX design impact churn

Today on the show we have Jinny Oh, Founder of Wandr Studio, a product strategy and UX design firm. We chatted about how Jinny built a multi-million dollar business as a digital nomad and her motivations to build a re...

Who’s behind the mic?

Why I decided to start this show

My name is Andrew Michael and I started CHURN.FM, as I was tired of hearing stories about how some company solved churn with a magical silver bullet they discovered.

In the real world tackling churn and increasing retention is one of the hardest problems a subscription business faces. It is a company-wide effort across multiple roles and requires a team to come together with a coherent strategy to tackle the problem head-on.

In this podcast, you will hear from founders and subscription economy pros working in product, marketing, customer success, support, and operations roles across different stages of company growth, who are taking a systematic approach to increase retention and engagement within their organizations.

I believe that companies that can build a core competency around retention and engagement strategies are the ones that will win in the subscription economy.

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A new episode every Wednesday

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