A new episode every week
We’ll send you one episode every Wednesday from a subscription economy pro with insights to help you grow.
Faster is not always better: How Segment improved retention by adding friction to their onboarding process
How Basecamp “interrogate” their customers to build a world-class product using the jobs-to-be-done framework
How AppsFlyer’s Customer Success team has generated over $100 million in expansion revenue
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It's your churn!
Churn.fm is the podcast for subscription economy pros to learn how the world's fastest-growing companies are tackling churn and using retention to fuel their growth.
My name is Andrew Michael and I started CHURN.FM, as I was tired of hearing stories about some magical silver bullet that solved churn for company X.
In this podcast, you will hear from founders and subscription economy pros working in product, marketing, customer success, support, and operations roles across different stages of company growth, who are taking a systematic approach to increase retention and engagement within their organizations.