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Faster is not always better: How Segment improved retention by adding friction to their onboarding process
How Basecamp “interrogate” their customers to build a world-class product using the jobs-to-be-done framework
How AppsFlyer’s Customer Success team has generated over $100 million in expansion revenue
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The full list
Activation lessons learned from Airtable, Facebook, and Dropbox
Investor and Advisor
Focusing your customer onboarding on customer outcomes and how it impacts retention.
Founder and CEO
It's your churn!
Churn.fm is the podcast for subscription economy pros to learn how the world's fastest-growing companies are tackling churn and using retention to fuel their growth.
My name is Andrew Michael and I started CHURN.FM, as I was tired of hearing stories about some magical silver bullet that solved churn for company X.
In this podcast, you will hear from founders and subscription economy pros working in product, marketing, customer success, support, and operations roles across different stages of company growth, who are taking a systematic approach to increase retention and engagement within their organizations.
It's what you heard
Focused content, always a useful listen
Every SaaS company and their dog runs a podcast these days, and while there are gems every now and then, I've unsubscribed from most because it takes too many hours / episodes to get to the relevant content. Churn.fm is different. I like the clear focus on churn and paradoxically also the fact that Andrew covers upstream topics that cause churn and downstram issues that churn causes. Also like the high quality of guests and Andrew's interviewing style.