Browse all our episodes by topic

Topic

Health Scoring

Gareth Drabble
Gareth Drabble

EP

138

How Contentsquare use Health Scoring to predict adoption and retention

Philipp Wolf
Philipp Wolf

EP

147

The importance of data hygiene when implementing a Customer Success tool.

Trey Hoffman
Trey Hoffman

EP

170

How to set up a monthly churn insights meeting and how it helps drive retention

Baxter Lanius
Baxter Lanius

EP

171

How alternative financing options can be used to drive growth and reduce churn.

Dominic Constandi
Dominic Constandi

EP

181

The value of a first impression

Evgenia Mkrtychian
Evgenia Mkrtychian

EP

203

Where Customer Success and Marketing Strategies Meet

Abbas Haider Ali
Abbas Haider Ali

EP

205

Building a Scalable Customer Success Program

Luis Barbosa
Luis Barbosa

EP

210

Data, Decisions, and Dollars: How Customer Success Operations Boosts Your Bottom Line

Natalie Onions
Natalie Onions

EP

243

Mitigating the Impact of Customer Champion Turnover

Evgenia Mkrtychian
Evgenia Mkrtychian

EP

268

Simplifying Customer Success: The Key to Retaining Loyal Customers at Scale

Sivan More
Sivan More

EP

288

How AI Is Transforming Customer Success