Browse all our episodes by topic

Topic

Growth

Pedro Magriço
Pedro Magriço

EP

4

Integrations are sticky

Heidi Gibson
Heidi Gibson

EP

5

GoDaddy's magic metric for crushing churn

Pulkit Agrawal
Pulkit Agrawal

EP

7

How to build a churn busting user onboarding experience

Shaun Clowes
Shaun Clowes

EP

8

Retention and engagement lessons learned building Atlassian’s growth team from 0 to 50 people strong 💪

Steli Efti
Steli Efti

EP

9

How to build a sustainable sales model that drives long term customer retention

Mike Fiorillo
Mike Fiorillo

EP

11

How Invision accidentally increased retention by focusing on virality

Andrus Purde
Andrus Purde

EP

13

How user acquisition impacts churn and how to measure it effectively

Dennis Kayser
Dennis Kayser

EP

14

How Forecast uses predictive modelling to combat churn

April Dunford
April Dunford

EP

15

How to develop a retention building product positioning

David Skok
David Skok

EP

16

Why churn is a critical metric for investors to understand in startups

Stephen Levin
Stephen Levin

EP

17

Why churn cannot be measured with a single metric

Tina Todorovic
Tina Todorovic

EP

18

How this early-stage startup used instructional videos to curb churn

Wes Bush
Wes Bush

EP

19

Product-led growth, a buzz word or just good business?

Guillaume Cabane
Guillaume Cabane

EP

24

4 simple churn crushing tactics to unlock hyper-growth for your startup

Vinay Bhagat
Vinay Bhagat

EP

25

How to increase customer retention by adapting to the modern buyer’s journey

Yu-Kai Chou
Yu-Kai Chou

EP

26

Gamification: 4 phases of a “Player’s Journey” and how it can help you improve retention

Jenny Campbell
Jenny Campbell

EP

27

3 crucial customer health metrics you should monitor to prevent churn

Brian LaFaille
Brian LaFaille

EP

31

How specialization within customer success will improve your retention

Emily Lonetto
Emily Lonetto

EP

32

How to build, scale, and engage a user community to prevent churn and increase retention

Hiten Shah
Hiten Shah

EP

33

How to build a product with customer retention at the core

Val Geisler
Val Geisler

EP

34

How a customer-centric email strategy can help you fix churn

Corey Haines
Corey Haines

EP

35

How Baremetrics collects HONEST feedback from churning customers

Marvin Liao
Marvin Liao

EP

38

Why customer retention is a key metric for seed-stage investments

Megan McMullin
Megan McMullin

EP

39

How MeetEdgar reduces churn by scaling a personal onboarding experience and building a community

Gen Furukawa
Gen Furukawa

EP

40

Retention is the key to successful marketing: why marketers should pay more attention to churn

Casey Graham
Casey Graham

EP

42

How to combat involuntary churn with a human-first approach

Emeric Ernoult
Emeric Ernoult

EP

44

Challenges tackling SMB churn and how to overcome them

Chris Savage
Chris Savage

EP

45

How Wistia’s creative brand voice helps them retain their customers

Aazar Shad
Aazar Shad

EP

48

How churn can be masked during rapid growth and how to identify it

Huw Slater
Huw Slater

EP

49

How TravelPerk’s CFO prioritizes churn reduction to drive growth

Ziv Peled
Ziv Peled

EP

50

How AppsFlyer’s Customer Success team has generated over $100 million in expansion revenue

Olga Andrienko
Olga Andrienko

EP

51

How SEMrush uses gamification to engage users and increase retention

Emmanuel Straschnov
Emmanuel Straschnov

EP

53

Why Bubble’s greatest success can lead to churn and how they’re tackling it

James Mulvany
James Mulvany

EP

54

How to resurrect churning customers in a non-pushy way

Brian Balfour
Brian Balfour

EP

55

How to improve user activation by establishing the right product habits

Alex Atkins
Alex Atkins

EP

60

Why CXL’s Head of Growth focuses on retention to drive growth.

Robbie Kellman Baxter
Robbie Kellman Baxter

EP

61

How to cement trust with new customers in times of a crisis and uncertainty

Bryant Chou
Bryant Chou

EP

62

Why churn and retention have taken the backseat at Webflow.

Amaan Nathoo
Amaan Nathoo

EP

64

How Later combine customer success and product-led growth to increase customer retention

Georgiana Laudi
Georgiana Laudi

EP

66

How to use Jobs To Be Done to create a laser-sharp SaaS growth Strategy

Mark Roberge
Mark Roberge

EP

67

How to drive revenue growth through customer retention

Sjoerd Handgraaf
Sjoerd Handgraaf

EP

68

How to increase retention in a two-sided Marketplace Business

Ryan Bonnici
Ryan Bonnici

EP

70

How G2 structures its marketing team to accelerate growth and increase retention

John Henwood
John Henwood

EP

71

How productboard increased retention by scaling a handheld onboarding experience

Panos Siozos
Panos Siozos

EP

72

How crossing the chasm into the late majority impacts churn and how to avoid it

David Brice
David Brice

EP

73

Why Envato launched a subscription service alongside its 15-year-old transactional business

Adam Schoenfeld
Adam Schoenfeld

EP

76

How retention helped Drift’s VP of strategy, Adam Schoenfeld build and sell 2 companies

Adelina Peltea
Adelina Peltea

EP

82

How Holded improves longterm retention with a “Constant Onboarding” approach.

Patrick Thompson
Patrick Thompson

EP

83

How Atlassian mastered their land and expand strategy with experimentation.

Ryan Robinson
Ryan Robinson

EP

87

How content can be leveraged to increase retention and grow customer advocacy

Megan Murphy
Megan Murphy

EP

88

How Hotjar’s VP of Product took the “Jobs To Be Done” framework to the next level, to build a customer value driven product strategy.

Javier Suarez
Javier Suarez

EP

92

How TravelPerk reduced churn by building features that create superpowers for their users.

Mariah Hay
Mariah Hay

EP

97

How Help Scout uses Support-Driven Growth to increase retention.

David Sakamoto
David Sakamoto

EP

98

Why customer success should be the orchestrators of your customer experience across the board.

Ziv Peled
Ziv Peled

EP

100

How AppsFlyer flipped their focus on churn to retention & renewals and built growth predictability in the process.

Harrison Rose
Harrison Rose

EP

102

Crush churn by defining your product category and taking ownership.

Brian LaFaille
Brian LaFaille

EP

103

Why Brian threw out the notion of customer journey maps and replaced it with a behaviour mapping exercise to increase retention.

Erica Ayotte
Erica Ayotte

EP

104

How Privy doubled down on a cross functional CS team, and what this means for retention.

Rav Dhaliwal
Rav Dhaliwal

EP

106

The evolution of Customer Success and what CS teams are still getting wrong in 2021

Julien Codorniou
Julien Codorniou

EP

109

How Workplace from Facebook scaled to over 5 million users with near-zero customer churn.

Nick Fogle
Nick Fogle

EP

111

How Wavve optimized their offboarding flow for retention, and productized their process to help other companies reduce churn.

Louis Grenier
Louis Grenier

EP

112

How to Stand the F*ck Out with Louis Grenier.

Fletcher Richman
Fletcher Richman

EP

118

Halp’s effortless and unique land and expand strategy that boosts retention.

Etie Hertz
Etie Hertz

EP

120

How customer support conversations with your customers can help reduce churn

Panos Papadopoulos
Panos Papadopoulos

EP

122

A major milestone for Churn FM and an exciting investment announcement - Special guest: Panos Papadopoulos (Marathon VC)

Srikrishnan Ganesan
Srikrishnan Ganesan

EP

124

How revisiting your target market can help accelerate growth

Alfie Marsh
Alfie Marsh

EP

125

How Spendesk built a sales and revenue model that eliminates churn

Jeff Heckler
Jeff Heckler

EP

127

How Pipedrive built a Customer Success team at scale that helped drastically decrease churn

Christoph Janz
Christoph Janz

EP

129

The evolving SaaS industry and the impact on churn and retention.

Carlos Gonzalez de Villaumbrosia
Carlos Gonzalez de Villaumbrosia

EP

130

How a strong community can add value to your business and ensure long term retention.

Marty Cagan
Marty Cagan

EP

131

How the best leaders empower their product teams and set them up for success.

Ryanne Doumet
Ryanne Doumet

EP

134

How PandaDoc scaled their high touch customer success model as the company scaled.

Shreesha Ramdas
Shreesha Ramdas

EP

135

Transform your company’s customer success mindset from a cost center to a growth center

Scott Singerman
Scott Singerman

EP

136

Inside Mixpanel’s retention driving partnerships programs.

Suresh Shankar
Suresh Shankar

EP

137

How to prevent churn with your enterprise customers

Puneet Kataria
Puneet Kataria

EP

140

The moving pieces of a successful customer success stack.

Kevan Lee
Kevan Lee

EP

144

How and why churn and retention differs at Buffer, Polly, and Oyster HR.

John Zeratsky
John Zeratsky

EP

149

Using Design Sprints to increase retention.

Chris O’Neil
Chris O’Neil

EP

150

The importance of alignment, clarity, and cohesion across a team to reduce churn, and how to achieve it

Aggelos Mouzakitis
Aggelos Mouzakitis

EP

153

Taking a more human approach to diagnosing churn and retention.

Bryan Plaster
Bryan Plaster

EP

154

Creating true customer evangelists with workshops and success days

Kyle Pursell
Kyle Pursell

EP

156

Leveraging email to increase engagement & retention

David Darmanin
David Darmanin

EP

157

Understanding the difference between acceptable and worrying churn

Jonathan Widawski
Jonathan Widawski

EP

158

How Maze Segments Churn Based On Their Product's Vision

Steffen Hedebrandt
Steffen Hedebrandt

EP

159

How turning customers away increases retention.

Michael Winnick
Michael Winnick

EP

163

Creating human relationship capital to reduce churn

Lowell Ricklefs
Lowell Ricklefs

EP

165

Growth and new business VS retention: Which metric influences a company’s acquisition.

Firaas Rashid
Firaas Rashid

EP

167

Understanding the buyers and sellers side in an enterprise software deal

Baxter Lanius
Baxter Lanius

EP

171

How alternative financing options can be used to drive growth and reduce churn.

Darius Contractor
Darius Contractor

EP

180

Activation lessons learned from Airtable, Facebook, and Dropbox

Foti Panagiotakopoulos
Foti Panagiotakopoulos

EP

189

Doing Things That Don't Scale: How to Combat Customer Churn

Eric Melchor
Eric Melchor

EP

191

How to create personalized user experiences for better engagement and retention

Evgenia Mkrtychian
Evgenia Mkrtychian

EP

203

Where Customer Success and Marketing Strategies Meet

Caroline Clark
Caroline Clark

EP

209

Cracking the Funnel: How to Iterate Your Way to Product Market Fit

Meg Gowell
Meg Gowell

EP

213

Unlocking the Secrets of Acquiring Your Ideal Customers

Matt Bilotti
Matt Bilotti

EP

217

Maximizing Shots on Goal: The Key to Growth and Retention

Ravi Mehta
Ravi Mehta

EP

220

Unpacking User Retention Tactics at Tinder, TripAdvisor, and Facebook with Ravi Mehta

Aishwarya Goel
Aishwarya Goel

EP

226

The Bold Pivot: Dropping Peak Performer's $900K ARR to Start Inferless

Sofia Quintero
Sofia Quintero

EP

231

Unlocking Growth: Sofia Quintero's Insights on Product Innovation and Market Fit

Andrew Capland
Andrew Capland

EP

234

6 Key User Onboarding Strategies Learned from HubSpot and Wistia