Browse all our episodes by topic

Topic

Acquisition

Janna Bastow
Janna Bastow

EP

3

Value-based pricing for the win!

Heidi Gibson
Heidi Gibson

EP

5

GoDaddy's magic metric for crushing churn

Nir Eyal
Nir Eyal

EP

6

Frequency is the key to building habits into your product

Steli Efti
Steli Efti

EP

9

How to build a sustainable sales model that drives long term customer retention

Mike Fiorillo
Mike Fiorillo

EP

11

How Invision accidentally increased retention by focusing on virality

Andrus Purde
Andrus Purde

EP

13

How user acquisition impacts churn and how to measure it effectively

April Dunford
April Dunford

EP

15

How to develop a retention building product positioning

David Skok
David Skok

EP

16

Why churn is a critical metric for investors to understand in startups

Stephen Levin
Stephen Levin

EP

17

Why churn cannot be measured with a single metric

Guillaume Cabane
Guillaume Cabane

EP

24

4 simple churn crushing tactics to unlock hyper-growth for your startup

Vinay Bhagat
Vinay Bhagat

EP

25

How to increase customer retention by adapting to the modern buyer’s journey

Yu-Kai Chou
Yu-Kai Chou

EP

26

Gamification: 4 phases of a “Player’s Journey” and how it can help you improve retention

Jenny Campbell
Jenny Campbell

EP

27

3 crucial customer health metrics you should monitor to prevent churn

Nick Franklin
Nick Franklin

EP

29

Why retention is your #1 weapon to drive expansion revenue and how to track it

Emily Lonetto
Emily Lonetto

EP

32

How to build, scale, and engage a user community to prevent churn and increase retention

Hiten Shah
Hiten Shah

EP

33

How to build a product with customer retention at the core

Chris Savage
Chris Savage

EP

45

How Wistia’s creative brand voice helps them retain their customers

Olga Andrienko
Olga Andrienko

EP

51

How SEMrush uses gamification to engage users and increase retention

Nathan Barry
Nathan Barry

EP

52

How ConvertKit acquires and keeps loyal customers by focusing on a specific niche

Brian Balfour
Brian Balfour

EP

55

How to improve user activation by establishing the right product habits

Yahav Hartman
Yahav Hartman

EP

58

How to use paid advertising to increase customer retention

Alex Atkins
Alex Atkins

EP

60

Why CXL’s Head of Growth focuses on retention to drive growth.

Amaan Nathoo
Amaan Nathoo

EP

64

How Later combine customer success and product-led growth to increase customer retention

Ryan Bonnici
Ryan Bonnici

EP

70

How G2 structures its marketing team to accelerate growth and increase retention

Mark Tanner
Mark Tanner

EP

81

The pros and cons of a Freemium plan and how it impacts churn.

Derek Skaletsky
Derek Skaletsky

EP

85

How to develop a customer engagement score and increase retention in the process

Esben Friis-Jensen
Esben Friis-Jensen

EP

117

How sale incentives drive net retention in customer success.

Fletcher Richman
Fletcher Richman

EP

118

Halp’s effortless and unique land and expand strategy that boosts retention.

Panos Papadopoulos
Panos Papadopoulos

EP

122

A major milestone for Churn FM and an exciting investment announcement - Special guest: Panos Papadopoulos (Marathon VC)

Alfie Marsh
Alfie Marsh

EP

125

How Spendesk built a sales and revenue model that eliminates churn

Farzad Rashidi
Farzad Rashidi

EP

169

How Visme went from 0 to 3million in organic traffic, and how they productized the process.

Fio Dossetto
Fio Dossetto

EP

178

Using product-led content marketing to fuel customer retention

Daniel McCarthy
Daniel McCarthy

EP

182

How investment firms use customer behavior predictions to set valuations on the companies they acquire

Eric Melchor
Eric Melchor

EP

191

How to create personalized user experiences for better engagement and retention

Tony Sternberg
Tony Sternberg

EP

194

Automating Tailored Customer Experiences to Reduce Churn

Meg Gowell
Meg Gowell

EP

213

Unlocking the Secrets of Acquiring Your Ideal Customers

Dennis Mortensen
Dennis Mortensen

EP

224

Bottoms-Up vs Top-Down: The SaaS Model Showdown

Sofia Quintero
Sofia Quintero

EP

231

Unlocking Growth: Sofia Quintero's Insights on Product Innovation and Market Fit

Adam Robinson
Adam Robinson

EP

237

Pivoting Strategies Amidst Rapid Expansion scaling Retention.com to $20M+ ARR

Mehdi Boudoukhane
Mehdi Boudoukhane

EP

239

Closing the Feedback Loop: Cycle's Journey to Boost Customer Retention

Rob Kaminski and Anthony Pierri
Rob Kaminski and Anthony Pierri

EP

241

Crafting Your Homepage to Increase Conversions and Boost Customer Retention

Ryan Singer
Ryan Singer

EP

245

Shaping Customer Discovery During Active Vs Passive Looking Phases

Andy Carvell
Andy Carvell

EP

247

Mastering Mobile Retention: Insights from SoundCloud and VSCO

Miruna Dragomir
Miruna Dragomir

EP

249

Optimizing User Acquisition for Long-Term Retention

Jason Oakley
Jason Oakley

EP

253

Optimising Positioning, Messaging, and Buyer Enablement to Drive Customer Success

Biro Florin
Biro Florin

EP

256

Community-Driven Development: Boosting Retention with Integrations

Dan Siroker
Dan Siroker

EP

263

From Optimizely to Limitless: Building Products That Wow

Henrique Cruz
Henrique Cruz

EP

265

How Rows' Ungated, Product-as-the-Homepage Experience Tripled User Signups and Redefined Activation

Gaurav Vohra
Gaurav Vohra

EP

269

From Solo to Team: How Superhuman Broke Through Their Growth Ceiling with Multiplayer Mode

Crystal Widjaja
Crystal Widjaja

EP

272

Activating Growth through Data-Driven Insights from Retention Funnels

Tim Schumacher
Tim Schumacher

EP

275

How to Prepare Your SaaS for Acquisition

Saravana Kumar
Saravana Kumar

EP

277

What SaaS Founders Should Know Before Going Multi-Product

Yuriy Timen
Yuriy Timen

EP

278

Aligning Growth Marketing and Growth Product to Maximize Retention

Paul Yacoubian
Paul Yacoubian

EP

279

The Evolution of Copy.AI: From AI Copywriting to Enterprise Workflow Automation

Emeric Ernoult
Emeric Ernoult

EP

280

Reinventing Go-To-Market: Lessons from Agorapulse’s Upmarket Expansion

Guillaume Cabane
Guillaume Cabane

EP

283

AI Powered Growth: How Reddit and Ramp Are Winning

Miguel Fernandez Larrea
Miguel Fernandez Larrea

EP

287

From CAC Recovery to Higher ACVs: The Power of Upfront Payments