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The full list
Retention is the key to successful marketing: why marketers should pay more attention to churn
How MeetEdgar reduces churn by scaling a personal onboarding experience and building a community
Customer retention starts with copywriting: how to attract the right customers with your copy
You’re using Net Promoter Score (NPS) wrong! Segmentation is the 🔑 key to retention
CEO & Founder
How to build, scale, and engage a user community to prevent churn and increase retention
Head of Growth
How specialization within customer success will improve your retention
Global Head, Customer Success Strategic Programs
How Basecamp “interrogate” their customers to build a world-class product using the jobs-to-be-done framework
Head of Strategy
Why retention is your #1 weapon to drive expansion revenue and how to track it
CEO and Founder
Preventing churn by building out a product success team
Global Head of Product Success
3 crucial customer health metrics you should monitor to prevent churn
VP of Customer Experience
Gamification: 4 phases of a “Player’s Journey” and how it can help you improve retention
It's what you heard
Focused content, always a useful listen
Every SaaS company and their dog runs a podcast these days, and while there are gems every now and then, I've unsubscribed from most because it takes too many hours / episodes to get to the relevant content. Churn.fm is different. I like the clear focus on churn and paradoxically also the fact that Andrew covers upstream topics that cause churn and downstram issues that churn causes. Also like the high quality of guests and Andrew's interviewing style.