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The full list
How retention helped Drift’s VP of strategy, Adam Schoenfeld build and sell 2 companies
VP of Strategy & GM of Drift Video
Why Envato launched a subscription service alongside its 15-year-old transactional business
General Manager & Executive of the Customer Group
How crossing the chasm into the late majority impacts churn and how to avoid it
CEO & Co-Founder
How productboard increased retention by scaling a handheld onboarding experience
Director of Customer Success
How G2 structures its marketing team to accelerate growth and increase retention
How to use Jobs To Be Done to create a laser-sharp SaaS growth Strategy
How Superhuman avoids churn by systematically increasing product-market fit.
Founder & CEO
How Later combine customer success and product-led growth to increase customer retention
Head of Customer Success
How to set up Customer Success for churn shattering results
Jay Nathan & Jeff Breunsbach
Why churn and retention have taken the backseat at Webflow.
Co-founder, CTO & Head of Growth
How to cement trust with new customers in times of a crisis and uncertainty
Robbie Kellman Baxter
Author of The Membership Economy and The Forever Transaction
How to align feedback to understand your ideal customer profile and tackle churn
CEO & Founder
It's what you heard
Focused content, always a useful listen
Every SaaS company and their dog runs a podcast these days, and while there are gems every now and then, I've unsubscribed from most because it takes too many hours / episodes to get to the relevant content. Churn.fm is different. I like the clear focus on churn and paradoxically also the fact that Andrew covers upstream topics that cause churn and downstram issues that churn causes. Also like the high quality of guests and Andrew's interviewing style.