A new episode every week
We’ll send you one episode every Wednesday from a subscription economy pro with insights to help you grow.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
The full list
How to convert your customer service from a “cost-center” into a profit driver
Co-Founder and CEO
How and why churn and retention differs at Buffer, Polly, and Oyster HR.
Head of Marketing
How Rosenfeld Media built an engaged community driving long term retention for their business.
Publisher and Founder
Why churn and retention always come back to your user onboarding experience and how to improve it
Founder and CEO
Baking Customer Success into your company’s DNA from day 1
Customer Success Leader
How Contentsquare use Health Scoring to predict adoption and retention
Director of Customer Success, Northern Europe
Inside Mixpanel’s retention driving partnerships programs.
VP, Global Parnterships
Transform your company’s customer success mindset from a cost center to a growth center
SVP & GM
How PandaDoc scaled their high touch customer success model as the company scaled.
Customer Success Manager
Transitioning from a transactional to a subscription pricing model: How it affects customer retention.
CEO & Co-founder
3 changes Sendoso made to achieve a net dollar retention close to 120% with their mid-market and enterprise customers.
Co-founder & CEO
How the best leaders empower their product teams and set them up for success.
How a strong community can add value to your business and ensure long term retention.
Carlos Gonzalez de Villaumbrosia
Founder & CEO
The evolving SaaS industry and the impact on churn and retention.
Pricing and packaging strategies from Amazon and Blueground
VP of Product and Pricing
It's what you heard
Focused content, always a useful listen
Every SaaS company and their dog runs a podcast these days, and while there are gems every now and then, I've unsubscribed from most because it takes too many hours / episodes to get to the relevant content. Churn.fm is different. I like the clear focus on churn and paradoxically also the fact that Andrew covers upstream topics that cause churn and downstram issues that churn causes. Also like the high quality of guests and Andrew's interviewing style.