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The full list
Leveraging email to increase engagement & retention
Senior Lead of Growth Marketing
Creating true customer evangelists with workshops and success days
CEO & Co-founder
Taking a more human approach to diagnosing churn and retention.
Product-led growth lead
How to break into Customer Success and tips to thrive in the role
Diana De Jesus
Customer Success Manager Strategist
How unstructured user feedback can impact churn & retention.
Founder, and CEO
The importance of alignment, clarity, and cohesion across a team to reduce churn, and how to achieve it
Chief Business Officer
The importance of data hygiene when implementing a Customer Success tool.
How to convert your customer service from a “cost-center” into a profit driver
Co-Founder and CEO
How and why churn and retention differs at Buffer, Polly, and Oyster HR.
Head of Marketing
How Rosenfeld Media built an engaged community driving long term retention for their business.
Publisher and Founder
It's what you heard
Focused content, always a useful listen
Every SaaS company and their dog runs a podcast these days, and while there are gems every now and then, I've unsubscribed from most because it takes too many hours / episodes to get to the relevant content. Churn.fm is different. I like the clear focus on churn and paradoxically also the fact that Andrew covers upstream topics that cause churn and downstram issues that churn causes. Also like the high quality of guests and Andrew's interviewing style.