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The full list
How Hotjar’s VP of Product took the “Jobs To Be Done” framework to the next level, to build a customer value driven product strategy.
VP of Product
How content can be leveraged to increase retention and grow customer advocacy
Founder and Blogger
How Grubhub successfully retains customers during mergers and acquisitions.
Chief Customer Officer
How to develop a customer engagement score and increase retention in the process
Founder and CEO
Sançar’s secret weapon to nailing a retention driving product positioning
How Atlassian mastered their land and expand strategy with experimentation.
Co-founder, and CEO
How Holded improves longterm retention with a “Constant Onboarding” approach.
VP of Growth
The evolving role of Customer Success in hyper-growth companies
Head of Customer Success
More than numbers: How a “bad hookup face” helped Pinterest increase virality and retention.
Director Of Product Design
Why MadKudu pivoted their company’s focus from churn risk detection to conversion prediction.
CFO & Co-Founder
How retention helped Drift’s VP of strategy, Adam Schoenfeld build and sell 2 companies
VP of Strategy & GM of Drift Video
Why Envato launched a subscription service alongside its 15-year-old transactional business
General Manager & Executive of the Customer Group
How crossing the chasm into the late majority impacts churn and how to avoid it
CEO & Co-Founder
How productboard increased retention by scaling a handheld onboarding experience
Director of Customer Success
How G2 structures its marketing team to accelerate growth and increase retention
It's what you heard
Focused content, always a useful listen
Every SaaS company and their dog runs a podcast these days, and while there are gems every now and then, I've unsubscribed from most because it takes too many hours / episodes to get to the relevant content. Churn.fm is different. I like the clear focus on churn and paradoxically also the fact that Andrew covers upstream topics that cause churn and downstram issues that churn causes. Also like the high quality of guests and Andrew's interviewing style.