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The full list
Why Bubble’s greatest success can lead to churn and how they’re tackling it
CO-CEO & Founder
How ConvertKit acquires and keeps loyal customers by focusing on a specific niche
CEO & Founder
How SEMrush uses gamification to engage users and increase retention
Head of Global Marketing
How AppsFlyer’s Customer Success team has generated over $100 million in expansion revenue
Chief Customer Officer
How TravelPerk’s CFO prioritizes churn reduction to drive growth
Chief Financial Officer
How Chargebee’s Customer Success team increases expansion revenue with data
Director of Customer Success
Retention is the key to successful marketing: why marketers should pay more attention to churn
How MeetEdgar reduces churn by scaling a personal onboarding experience and building a community
Customer retention starts with copywriting: how to attract the right customers with your copy
You’re using Net Promoter Score (NPS) wrong! Segmentation is the 🔑 key to retention
CEO & Founder
It's what you heard
Focused content, always a useful listen
Every SaaS company and their dog runs a podcast these days, and while there are gems every now and then, I've unsubscribed from most because it takes too many hours / episodes to get to the relevant content. Churn.fm is different. I like the clear focus on churn and paradoxically also the fact that Andrew covers upstream topics that cause churn and downstram issues that churn causes. Also like the high quality of guests and Andrew's interviewing style.