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EP49 | How TravelPerk’s CFO prioritizes churn reduction to drive growth

Today on Churn.fm, we have Huw Slater, the Chief Financial Officer at Travelperk! In today's episode, we discussed the importance of looking at cohorts when measuring retention, how Huw goes about measuring a customer...

EP48 | How churn can be masked during rapid growth and how to identify it

Today on Churn.fm, we have Aazar Shad, Head of Growth at Userpilot! In today's episode, we discussed how Aazar realized Userpilot had a churn issue as they were rapidly growing, the signals he uses to identify churn r...

EP47 | How Chargebee’s Customer Success team increases expansion revenue with data

Today on Churn.fm, we have Arundhati Balachandran, Director of Customer Sucess at Chargebee. In today's episode, we discussed about the role of Chargebee's customer success team in enabling expansion revenue, the spec...

EP46 | How UX writing can be a game-changer in fighting churn

Today on the Churn.fm, we have Yuval Keshtcher, the founder of UX Writing Hub. In today's episode, we talked about the art and science of UX writing, and how it can be a game-changer when it comes to improving convers...

EP45 | How Wistia’s creative brand voice helps them retain their customers

Today on the Churn.fm, we have Chris Savage, the CEO and Co-founder of Wistia! In today's episode, we talked about how having a creative brand can help retain loyal customers, how churn and retention have changed in W...