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Faster is not always better: How Segment improved retention by adding friction to their onboarding process
How Basecamp “interrogate” their customers to build a world-class product using the jobs-to-be-done framework
How AppsFlyer’s Customer Success team has generated over $100 million in expansion revenue
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The full list
How Productboard prioritizes their backlog and defines a retention-driving product strategy
Founder and CEO
How Intercom leveraged content to drive adoption and increase retention
Former Content Director at Intercom, startup consultant and advisor
How Omniconvert avoided death and pivoted into a blue ocean
Founder and CEO of Omniconvert
How your churn and retention is impacted by your stage of growth
Best-selling author, Investor, and Advisor
It's your churn!
Churn.fm is the podcast for subscription economy pros to learn how the world's fastest-growing companies are tackling churn and using retention to fuel their growth.
My name is Andrew Michael and I started CHURN.FM, as I was tired of hearing stories about some magical silver bullet that solved churn for company X.
In this podcast, you will hear from founders and subscription economy pros working in product, marketing, customer success, support, and operations roles across different stages of company growth, who are taking a systematic approach to increase retention and engagement within their organizations.
It's what you heard
Essential listening for SaaS pros
I learn several practical tips I can try out with every episode. Keep the good stuff coming.