Hubert Palan

How Productboard prioritizes their backlog and defines a retention-driving product strategy

Founder and CEO
Hubert Palan
EP
186
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Faster is not always better: How Segment improved retention by adding friction to their onboarding process

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How Basecamp “interrogate” their customers to build a world-class product using the jobs-to-be-done framework

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Explore

The full list

Episode
Company
Role
Duration
186
Hubert Palan
How Productboard prioritizes their backlog and defines a retention-driving product strategy
Hubert Palan
Founder and CEO
39:48
185
John Collins
How Intercom leveraged content to drive adoption and increase retention
John Collins
Former Content Director at Intercom, startup consultant and advisor
41:32
184
Valentin Radu
How Omniconvert avoided death and pivoted into a blue ocean
Valentin Radu
Founder and CEO of Omniconvert
37:35
183
Geoffrey Moore
How your churn and retention is impacted by your stage of growth
Geoffrey Moore
Best-selling author, Investor, and Advisor
40:21
182
Daniel McCarthy
How investment firms use customer behavior predictions to set valuations on the companies they acquire
Daniel McCarthy
Director & Co-founder
34:18
About

The show

It's your churn!

Churn.fm is the podcast for subscription economy pros to learn how the world's fastest-growing companies are tackling churn and using retention to fuel their growth.

My name is Andrew Michael and I started CHURN.FM, as I was tired of hearing stories about some magical silver bullet that solved churn for company X.

In this podcast, you will hear from founders and subscription economy pros working in product, marketing, customer success, support, and operations roles across different stages of company growth, who are taking a systematic approach to increase retention and engagement within their organizations.

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