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Faster is not always better: How Segment improved retention by adding friction to their onboarding process
How Basecamp “interrogate” their customers to build a world-class product using the jobs-to-be-done framework
How AppsFlyer’s Customer Success team has generated over $100 million in expansion revenue
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The full list
Activation lessons learned from Airtable, Facebook, and Dropbox
Investor and Advisor
Focusing your customer onboarding on customer outcomes and how it impacts retention.
Founder and CEO
It's your churn!
Churn.fm is the podcast for subscription economy pros to learn how the world's fastest-growing companies are tackling churn and using retention to fuel their growth.
My name is Andrew Michael and I started CHURN.FM, as I was tired of hearing stories about some magical silver bullet that solved churn for company X.
In this podcast, you will hear from founders and subscription economy pros working in product, marketing, customer success, support, and operations roles across different stages of company growth, who are taking a systematic approach to increase retention and engagement within their organizations.
It's what you heard
Great Insights into Customer Care
Andrew has wonderful guests on his show, sharing their experience and insights into how to minimize Churn, by really taking care of your customers. He explores the topic from various aspects, the data, the soft-skills and the strategies underpinning a culture of customer care. Keep up the good work and thanks for sharing this podcast, Andrew.