fbpx

Don’t miss our weekly episodes

A new episode every Wednesday.
Subscribe to receive the latest episodes and exclusive resources.

View Churn.fm's Privacy Policy

EP24 | 4 simple churn crushing tactics to unlock hyper-growth for your startup

Today on Churn.fm we have Guillaume Cabane, also known as “G”. G was the former VP of Growth at hyper-growth startups such as Drift and Segment, and now works as a growth advisor for a number of different startups. ...

EP23 | Faster is not always better: How Segment improved retention by adding friction to their onboarding process

Today on Churn.fm we have Eleanor Dorfman, Head of Customer Expansion at Segment. We talked about Eleanor’s unique background and how she transitioned from a career in law to education and finally settled in the tec...

EP22 | How HubSpot turns customers into marketers by creating a customer-driven culture

Today on Churn.fm we have Michael Redbord, the General Manager of Service Hub at HubSpot. We talked about why you should proactively turn your customers into your best marketers, how customer success teams play an imp...

EP21 | How product strategy and UX design impact churn

Today on the show we have Jinny Oh, Founder of Wandr Studio, a product strategy and UX design firm. We chatted about how Jinny built a multi-million dollar business as a digital nomad and her motivations to build a re...

EP20 | How KeepTruckin keeps a near-perfect customer retention rate

Today on the show we have John Gleeson, the Head of Customer Success for Upper SMB, Mid Market, and Enterprise of KeepTruckin. We chatted about what it’s like building a customer success team in a fast-scaling start...