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EP22 | How HubSpot turns customers into marketers by creating a customer-driven culture

Today on Churn.fm we have Michael Redbord, the General Manager of Service Hub at HubSpot. We talked about why you should proactively turn your customers into your best marketers, how customer success teams play an imp...

EP21 | How product strategy and UX design impact churn

Today on the show we have Jinny Oh, Founder of Wandr Studio, a product strategy and UX design firm. We chatted about how Jinny built a multi-million dollar business as a digital nomad and her motivations to build a re...

EP20 | How KeepTruckin keeps a near-perfect customer retention rate

Today on the show we have John Gleeson, the Head of Customer Success for Upper SMB, Mid Market, and Enterprise of KeepTruckin. We chatted about what it’s like building a customer success team in a fast-scaling start...

EP19 | Product-led growth, a buzz word or just good business?

Today on the show we have Wes Bush, Author of "Product-Led Growth" & host of the ProductLedSummit.com. We chatted about what product-led growth is and why you should care. Why Wes started the Product-led Summit, and ...

EP18 | How this early-stage startup used instructional videos to curb churn

In today's episode of CHURN.FM we have something a little different as we speak to an early-stage startup to hear how they are thinking about tackling churn in the early days. Tina Todorovic is our guest and she is t...