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EP39 | How MeetEdgar reduces churn by scaling a personal onboarding experience and building a community

Today on the show, we have Megan McMullin, Outreach Lead at MeetEdgar. In this episode, we discussed in-depth how MeetEdgar uses office hours, webinars and educational content as a channel to talk to customers at scal...

EP38 | Why customer retention is a key metric for seed-stage investments

Today on Churn.fm, we have Marvin Liao, an experienced startup advisor, and Partner at 500 Startups, specializing in seed-stage investments. Marvin shared his thoughts on how churn and retention affect his investment ...

EP37 | Customer retention starts with copywriting: how to attract the right customers with your copy

Today on the Churn.fm, we have Josh Garofalo, expert SaaS copywriter and Founder of Sway Copy. We talked about how Josh became a SaaS focused copywriter, his step-by-step process to create engaging copy, and his insig...

EP36 | You’re using Net Promoter Score (NPS) wrong! Segmentation is the 🔑 key to retention

Today on the Churn.fm, we have Adam Dorrell, the CEO and Founder of CustomerGauge. In today's episode, we talked about the importance of Net Promoter Score or otherwise know as NPS, why it's more than just a metric, a...

EP35 | How Baremetrics collects HONEST feedback from churning customers

Today on Churn.fm, we have Corey Haines, Head of Growth at Baremetrics In this episode, we talked about the "dirty little secret" most companies have when it comes to their customer churn rate, what "dunning" is and w...