fbpx

Don’t miss our weekly episodes

A new episode every Wednesday.
Subscribe to receive the latest episodes and exclusive resources.

View Churn.fm's Privacy Policy

EP36 | You’re using Net Promoter Score (NPS) wrong! Segmentation is the 🔑 key to retention

Today on the Churn.fm, we have Adam Dorrell, the CEO and Founder of CustomerGauge. In today's episode, we talked about the importance of Net Promoter Score or otherwise know as NPS, why it's more than just a metric, a...

EP35 | How Baremetrics collects HONEST feedback from churning customers

Today on Churn.fm, we have Corey Haines, Head of Growth at Baremetrics In this episode, we talked about the "dirty little secret" most companies have when it comes to their customer churn rate, what "dunning" is and w...

EP34 | How a customer-centric email strategy can help you fix churn

Today on Churn.fm, we have Val Geisler, email marketing expert and founder of Fix My Churn. We talked about why Val founded Fix My Churn, her approach to helping customers set up a communication strategy, and why onbo...

EP33 | How to build a product with customer retention at the core

Today on Churn.FM, we have Hiten Shah, the founder and CEO of FYI, and other startups such as Kissmetrics, Crazy Egg, and Quick Sprout  We talked about the biggest shift in the product development landscape over the ...

EP32 | How to build, scale, and engage a user community to prevent churn and increase retention

Today on Churn.fm we have Emily Lonetto. Emily is the Head of Growth at Voiceflow In this episode, we talked about how Emily landed her role as Head of Growth at Voiceflow, Emily's experience in community building, an...